ITI Manufacturing is a full-service offshore OEM custom manufacturing company. Since 1974, we have manufactured products offshore on behalf of our customers. Central to our longevity and success in supplying the highest level of product quality and customer service and support is our Proven Process. In other words, we test, tweak and refine our proven process daily to minimize defects and maximize customer service and support.
ITI Manufacturing’s Proven Process outline below is designed to describe what the process is and what happens during each stage.
During this offshore manufacturing process, communication is essential. Each customer’s personal National Accounts Manager contacts each customer weekly, at a minimum, to keep them current with the status of their sourcing, production, or delivery status.
Assess and Define the Customer’s Product and Company
A successful project begins with a thorough and complete understanding of the product and the client company. Full product specifications are critical, as is familiar with our client’s current circumstance and direction.
The client’s primary contact, the National Accounts Manager, reviews all details, testing, inspection criteria, and other vital facts to ensure an in-depth understanding of the product and the client company. Sourcing then takes these details to a native Chinese speaker, a Certified International Procurement Professional (CIPP). Moreover, this CIPP will then translate the details into Chinese and forward those details to our registered China office.
Source Multiple Offshore Manufacturing Factories
ITI Manufacturing sources in multiple countries. Typically, we interview three (3) factories. ITI Manufacturing is well-versed in offshore manufacturing, but let’s use China as an example for this blog. Our Chinese staff travels in person to the factories, so the interviews take place at the factory, face to face. Before the interview, a Chinese attorney writes a customized Chinese confidentiality agreement, also known as a “NNN” Agreement, and is consistent with Chinese law. Authorized individuals in our registered China office and factory sign this “NNN” Agreement. Once received, our China-based staff selects the province to source the product.
Upon interview completion, each factory will contact its suppliers, create a custom quote, and mail said quotes to one of our China offices. The quote lists all project components, including total landed price, deposit timing and amount, terms, tooling detail, quantity, product description, packaging details, and point of customer possession.
The sections are evaluated and sent to our USA headquarters. Our Chinese staff in the USA will review the quote for completeness, discuss the details with our China-based team, and translate the quote into English. ITI examines the details for each factory to determine the best fit depending on project details.
Some of those details is as follows:
- product classification
- materials used
- manufacturing processes required
- the factory’s current available throughput
- experience, expertise, and reputation
- quantities needed
- the quality level expected
- target pricing, timing, anticipated future growth, and overall understanding of the product.
Finally, the National Accounts Manager will discuss the details, work with logistics, finalize the quote details, and present them to the client.
Upon quote approval, the client submits a purchase order and deposit. ITI Manufacturing generates the necessary paperwork and authorizes the factory to begin the project. ITI Manufacturing manages and is responsible for the complete project from this point on.
Upon receiving the order and deposit, the factory makes an approval sample for the client’s review. Typically, each entity has an identical model: The client, the factory, our China office, and our USA office. The National Accounts Manager works directly with the client during the approval sample process. ITI Manufacturing authorizes the factory to begin production only after the client approves the sample.
Offshore Manufacturing Production
The client’s National Accounts Manager keeps the client up to date during production. ITI’s Chinese staff visit the factory regularly before, during, and upon completion of production. Our Chinese staff participates in the testing, inspection, and final check and loading of the product into containers.
Offshore Manufacturing Logistics and Delivery
ITI Manufacturing’s Chinese staff manages all logistics and paperwork. ITI may be arranging for the ocean freight or may interface seamlessly with the client’s freight forwarding company. Delivery could be China port, a port in another country, USA West or East Coast, nearest US Customs warehouse, multiple distribution centers, the client’s domestic, local warehouse, or a combination. ITI staff members manage and remain responsible for the shipment until the client takes possession.
Post-Delivery and Follow Up
The client’s National Accounts Manager continues to follow up to verify the shipment arrived successfully and that the quality is as expected.
ITI’s Proven Process consists of many more steps and details depending on the project’s unique nature, materials used, and required manufacturing processes. We hope this brief overview helped describe our Proven Process.
Many companies may have similar processes. ITI’s people and commitment to our clients make the difference. We are a 100% ESOP employee-owned company. We take our responsibility seriously.
ITI Manufacturing’s Proven Process can help your company successfully manufacture offshore,